Frequently Asked Questions
Please read our FAQ before sending us a message.
PayPal is the only accepted payment method.
(You can also pay by credit/debit card via PayPal if you do not have an account)
The knitwear garments supplied are made by Henbury & Russell.
When paying with a credit or debit card all payments will be securely processed by PayPal using the same internationally recognised 256-bit encryption standards.
For more information visit PayPal.com
School Uniform orders will be available for collection from 7th – 11th August from Martinshouse, Mon-Fri from 10am – 5pm (Home delivery within Hawick is also available).
Website customers will be contacted by email or text as a reminder that their items are ready for collection.
If you have requested Standard Delivery, your order will be despatched from 7th August 2017.
Our standard delivery charge is £4.75 on all orders.
To make sure you receive your order in time for the new school term all orders will need to be placed by 14th July 2017.
Yes, an invoice will be enclosed with your order/garments.
Garments are available to order until 14th July for the new school year
We operate a no quibble returns and exchange policy. If you would like to return or exchange your garments for any reason please download our returns form and send the items back to us at the following address:
Martinshouse Design & Marketing
If you have any questions whatsoever, please contact us on 01450 374738.
Please note: Returned garments will not be accepted without the returns form.
Send us an email